Section 03 · Shop procedure

Six steps, no surprises

The complaint we hear most about other shops is the invoice that grew. Here's the sequence every car follows through C&R, and where you get a say.

Intake

You describe the symptom. We log mileage, VIN, and what you've already tried.

Scan tool, lift inspection, road test. We isolate cause, not just codes.

Parts and labour itemised. Body jobs include a panel-by-panel plan.

Nothing gets ordered or opened until you say yes on the phone.

Mechanical and body work run in-house, in the order that saves you days.

We drive it, re-scan it, and show you the old parts if you want them.

Do you charge for diagnosis?: Diagnostic time is quoted upfront and credited into the repair when you approve the work.
Can you work with my insurer?: Yes. We document damage with photos and itemised parts lists for collision claims.
Do you use OEM parts?: Where it matters, yes. Where a quality aftermarket part saves you real money, we say so and let you choose.
How long will my car be here?: Most mechanical jobs are same-day or next-day. Body jobs average four to five days.